Symposium FAQs
REGISTRATION
Q: I registered for the symposium but cannot find my confirmation or receipt.
A: All registrants are sent an email reply immediately confirming payment and status. Closer to the August 21 symposium, you will receive an email notification with reminders. The website and the registration portal will be updated as often as possible with speaker/panel and schedule information. Please check your email SPAM folder if you are not receiving emails from the ASP. We recommend changing your email settings so you can receive all emails from our conference.
Q: Will scholarships be available?
A: Yes, we will be posting the opportunity for registration savings soon. There will be an application process as well.
Q: Can I register during the symposium and still attend?
A: Yes, registration will be possible on August 21 through 5pm PT. And you will also have access to the video recordings soon after for up to a year.
Q: I cannot attend part or all of the symposium, but I understand there will be recordings. If I register for the symposium, when will the video recordings be available.
A: Session video recordings will be available soon after the Symposium. When done, we will send out an email to all registrants who will then be able to access the videos & chat on the conference platform for one year. The videos will be accessible but not shareable. Note that we are not able to record the break out sessions.
ATTENDING
Q: How will I be accessing the symposium?
A: The ASP2025 Virtual Symposium attendee portal is through the Learn@ASP portal. You must create a login at registration. This is how you will be able to access the live panel sessions on the day of.
Q: When will I receive my welcome email?
A: A couple of days prior to the symposium, we will be sending you an email with instructions. You will need to Login to the Learn@ Portal with the email you used at registration time. This is a unique link and give access only to the single email address.
REFUNDS
Q: If I can not attend the symposium, are refunds available?
A: Please do remember that we are offering video recordings of the day for up to 1 year for those who are not able to attend, or who can not attend the entire day of panels. You must be registered in order to view these videos. However, should you change your mind and wish not to attend, please contact us at meeting@astrosociety.org to obtain a refund. Refunds are accepted up through 2 days prior to the symposium.
CONTACT INFORMATION
Please email us at any time: meeting@astrosociety.org
